When working with small business owners in development we have come across two methods of dealing with a company process: documented and undocumented. While undocumented is just as it sounds, nothing written or recorded, a documented process can be as simple as a checklist. As a business owner you have no choice but to document if you want to create and sustain revenue growth.
Process analysis is part of your managerial role; it allows you to identify any issues that develop. With a documented process you are then able to analyze the underlying causes and quickly fix them.
Once you have decided to document and begin to implement your decision, the next step is to create a singe “best way” for each activity to be accomplished in your company. This is called process standardization. Documenting each process related to the operation of your business is the only way to go.